At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.

Company Overview

This is an E-learning company with a platform that helps amplify and personalize instruction for every student. They aim to help all teachers achieve higher returns on instruction, guiding students to a level of achievement far beyond all expectations. Their program uses students' assessments to generate personalized lesson plans for every day in the course schedule. Every lesson plan comes with editable teaching materials for the teacher, adaptive practice for students, and progress reports for administrators. 

Role overview
We're seeking a Customer Support Associate based in Mexico City to join our client's team! 
This is a 100% remote opportunity.

Responsibilities 

• Be the face of the Company. Support customer relationships and engage with software users (teachers) via telephone, email, and chatbox to analyze their needs. 
• Respond to customers promptly, professionally, and with empathy.
• Proactively address any rising customer concerns. 
• Become the voice of the customer and provide regular feedback to product and engineering on customer needs and wants. 
• Write help desk articles to support users' full understanding of the platform.
• Occasionally administer teacher training through webinars. 
• Assessing support statistics and preparing action points on the findings.
• Other duties as required, including activity reports and monitoring on usage. 

Qualifications

• Reside in Mexico City
• Great interpersonal skills, a strong leader, a lively personality, and can establish close business friendships with strangers remotely through phone, webinars, and emails.
• Self-confident and able to work under pressure to meet customer needs.
• Ability to work well independently and excel in a fast-paced environment. 
• 1+ years of successful customer support, sales, business development, or account management experience. 
• Knowledge of Work, Excel, and PowerPoint, and the equivalent Google Suite.
• Fluency in spoken and written English (native speaker or similar).

Bonus points: 

• Experience working as a teacher

Perks

• 15 PTO days
• 5 sick days
• 5 US holidays + 5 local holidays
• Growth Opportunities

 Working hours: 8 am to 4 pm CST/ 9 am to 5 pm EST

Compensation: 900 - 1,300 USD per month

Note: please upload your resume in English.

Not a good match? Explore our website for more job options https://jobs.hirewithnear.com/