​​​​​​​
At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.

Position Overview:

As a Customer Success Manager at Accountable, you will play a pivotal role in ensuring our clients maximize the value of our Platform. You will be the primary point of contact for customers, guiding them through implementation, providing ongoing support, and fostering strong, lasting relationships. Your proactive approach, deep understanding of our platform, and dedication to customer satisfaction will drive adoption, retention, and advocacy among our client base.

Key Responsibilities:

• Onboarding and Implementation:
  • Lead the onboarding process for new clients, ensuring a smooth transition onto the platform.
  • Collaborate with internal teams to customize solutions according to client needs and objectives.
  • Provide comprehensive training sessions to users, empowering them to leverage platform features effectively.
• Customer Relationship Management:
  • Serve as the primary point of contact for assigned accounts, fostering strong relationships built on trust and reliability.
  • Proactively engage with customers to understand their goals, challenges, and feedback, and provide timely solutions and support.
  • Conduct regular check-ins to ensure customer satisfaction and identify opportunities for upselling or cross-selling.
• Product Adoption and Optimization:
  • Drive platform adoption and usage among customers, guiding them on best practices and innovative ways.
  • Analyze customer usage data to identify trends, opportunities, and areas for improvement, collaborating with internal teams to optimize the platform accordingly.
  • Advocate for customer needs and preferences within the organization, influencing product roadmap decisions and enhancements.
• Retention and Renewal:
  • Proactively monitor customer health and engagement levels, implementing strategies to mitigate churn and maximize retention.
  • Collaborate with the sales team to renew contracts, upsell additional services, and expand the footprint within existing accounts.
  • Develop and execute personalized success plans for each customer, aligning our platform's capabilities with their evolving needs and objectives.
• Customer Advocacy and Feedback:
  • Cultivate a community of advocates among the client base, leveraging success stories and testimonials to showcase the value of the Trust Platform.
  • Solicit and synthesize customer feedback, driving continuous improvement initiatives and contributing to the evolution of our product and services.
  • Represent the voice of the customer within the organization, championing their interests and advocating for their success.

Qualifications:

• ​​​​​​​Passion for customer advocacy and a relentless focus on delivering exceptional customer experiences.
• Proven experience in customer success, account management, or related roles within the software industry.
• Previous experience in B2B SaaS
• Exceptional communication, presentation, and interpersonal skills, with a knack for building rapport and trust with diverse stakeholders.
• Strong analytical skills and data-driven decision-making abilities, with proficiency in CRM platforms and customer success metrics.
• Demonstrated ability to manage multiple priorities in a fast-paced environment while maintaining a high level of attention to detail and accuracy.

• ​​​​​​​Deep understanding of compliance, privacy, or risk management concepts; experience in SaaS solutions for these domains.
• Previous experience in Sales.

• 2,500 - 3,000 USD per month