At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.

Our client is a pioneer in the racquet sports industry, which connects players with tennis and pickleball venues that suit their level, interests, and location. As they continue to scale, they're in search of a
Customer Success Specialist who will be instrumental in ensuring their players have an outstanding experience on their platform. 

This dual-role position is ideal for a multi-skilled individual who excels in customer service and has a keen eye for detail in data management. As a Customer Success & Data Entry Specialist, you'll be the frontline support for the users, providing exceptional service, and you'll play a crucial role in managing and inputting data to keep the platform up-to-date and accurate.

If you're passionate about sports, thrive in fast-paced environments, and are proficient in CRM systems like Hubspot, they'd love to have you on their team.

Key Responsibilities

• Customer Success
  • Serve as the primary point of contact for player inquiries, providing prompt, accurate, and thorough responses to questions related to reservations, cancellations, guest lists, and waitlists.
  • Utilize Break The Love's proprietary technology to efficiently manage booking adjustments, ensuring a frictionless experience for players.
  • Develop a deep understanding of our platform and offerings to offer tailored solutions and recommendations to users.
  • Contribute to the development of customer success resources, such as FAQs and how-to guides.
  • Collect and report user feedback to improve platform functionality and offerings.
• Data Entry
  • Work directly with Venue Partners POCs to gather court and program schedules.
  • Translate received schedules into Google Sheets for preliminary processing.
  • Accurately input schedule and program details into BreakOS, ensuring the platform reflect the most current information.
  • Maintain ongoing communication with venue partners to ensure data accuracy and completeness.

Qualifications

● 2+ years of proven experience in customer service or success roles.
● High level of attention to detail and commitment to accuracy.
● Exceptional English communication skills, with the ability to convey information clearly and empathetically in written form.
● Strong proficiency in CRM software, particularly Hubspot, and familiarity with Google Sheets and
data entry processes.
● Ability to work independently, manage time effectively, and handle multiple tasks simultaneously.
● Enthusiasm for sports and a basic understanding of racquet sports are a plus