At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.

About our client
This is an opportunity to become part of a growing eCommerce US company in a supportive and collaborative work environment.

About the role
We are looking for a dedicated Customer Service and Administrative Assistant (Part-time). This role is crucial in supporting daily operations, particularly in assisting customers and handling wholesale administrative tasks. The ideal candidate will be a motivated individual with a passion for delivering exceptional customer service and possessing strong administrative skills.

Responsibilities:

• Take wholesale orders via calls, emails, and texts, providing detailed information and guidance to clients.
• Input and manage wholesale orders with attention to detail.
• Answer calls and emails from wholesale customers, ensuring their needs are addressed kindly and professionally.
• Provide efficient customer support, addressing inquiries such as missing products and delayed orders.
• Communicate effectively with the wholesale manager to ensure cohesive operations.
• Collaborate with our graphic designer to update pricing sheets, marketing collateral, etc. 
• Regularly updating products and pricing sheets.
• Process customer payments promptly and accurately.
• Follow up on open invoices, ensuring timely resolution and payment.
• Work collaboratively with the accounting team to handle light bookkeeping duties and maintain accurate financial records.

Skills:

• At least 3 years of experience in customer service or in administrative roles. 
• Strong command of written and spoken English language.
• Excellent customer service skills with a friendly and positive attitude.
• Proficiency in using Microsoft Excel and willingness to learn new software.
• Detail oriented. 
• Experience in tracking and managing information efficiently.
• Ability to work independently in a fully remote setting.
• Flexibility and adaptability to a dynamic work environment.

Compensation: 1,200 - 1,500 Monthly.

Schedule: Part-time (25 hours per week) / Monday to Friday, 10 AM to 3 PM ET