About us
 ​​HireWithNear is a platform that connects candidates with job opportunities in the US. We help candidates find relevant job openings quickly, streamlining the application process, and providing insights into their fit for various roles. This service enhances the job search experience, making it more efficient and tailored to individual qualifications and preferences.

About our client
 Located in the United States and founded in 2016, their mission was to bring the sales contact center into the modern age. They believed that the customer journey begins on the first call and that there's no need to tradeoff between customer experience and sales productivity. Their dialer leverages their reachai artificial intelligence technology to help reps connect with the right leads at the right time while maximizing their productivity and preparedness. They enable sales up to 300% faster with their platform and are now looking for a Customer Onboarding expert to take care of their clients to ensure proper adoption of the software.

Responsibilities

• Own and manage customer relationships from the point of sale through successful implementation and ongoing support.
• Develop measurements to help understand the impact of successful implementation.
• Create initiatives that help to drive successful product implementation.
• Help the customer define their needs and manage their timeline toward seeing value.
• Respond to customer emails, chats, and calls regarding implementation.
• Complete video and phone calls to ensure that customers are supported during the onboarding process.
• Build evergreen content and resources for customers to use for education and to drive rapid product adoption.

Skills and Requirements

• Previous client-facing experience in SaaS, with a focus on implementation and onboarding
• Excellent English communication skills; comfortable working around Executives.
• Able to work in a fast-paced environment, excelling in time management, organization and multitasking skills.
• Strategically minded: You'll be helping customers come up with their overall strategy with our product!
• Self-motivated, autonomous and driven.

• Compensation in USD range 13-21k USD/year
• PTO flexible upon request
• Joining a small dedicated team where you could grow!
• US Holidays considered