This role offers the chance to become a customer support representative and be part of a mission-driven company that is democratizing access to clean energy for renters and contributing to a more sustainable climate.

Responsibilities

• Answer inbound support calls in both Spanish and English from our subscribers (US-based apartment building tenants) and occasionally property managers.

• Resolve subscriber and property manager support tickets related to onboarding, technical support, and billing questions.

• Email subscribers in both English and Spanish to follow up on open support tickets, as well as in support of our billing collections process.

• Add content to our support knowledge base on a periodic basis.

• Occasional prospect research and list building in our CRM.

Requirements

-Excellent verbal and written communication skills in both English and Spanish.

- Prior experience working in customer support. 

- Possess a patient and supportive demeanor suitable for assisting individuals who may be unfamiliar with technology or the internet, particularly the elderly.

- Proficiency in utilizing ticketing systems such as HubSpot for efficient management of customer inquiries and support requests.

- Familiarity with internet telephone services (e.g Aircall).

- Preference for candidates motivated by green energy and sustainability, with particular interest or knowledge in solar energy.

- Excitement and adaptability to a startup environment.

- An orientation towards solutions and thinking creatively. Willingness to propose innovative approaches and take on extra tasks to improve operations.

Schedule: 9-18hs Pacific time (including 1 hour lunch break).

Compensation: $1,200 - $1,500 based on experience.