As the linchpin of our digital marketing agency, the Operations Director is a visionary who ensures the seamless delivery of high-quality projects and services. This role demands a unique blend of strategic insight and meticulous attention to detail. The ideal candidate will balance big-picture thinking with operational excellence, maintaining high standards across all aspects of the operations division.

Key Responsibilities:

• Quality Assurance: Uphold and enhance the quality standards of our operations. Implementing rigorous quality control processes and ensuring adherence across teams.

• Operational Leadership: Drive the operational strategy in alignment with the agency’s goals. Make key decisions, set performance benchmarks, and ensure effective project execution.

• Team Management and Development: Lead and inspire the operations team. Focus on performance management, providing feedback, and nurturing a growth-oriented environment.

• Efficiency and Process Optimization: Continually assess and refine operational processes for enhanced efficiency and effectiveness. Identify and resolve operational issues, implementing long-term strategic solutions.

• Client Satisfaction Assurance: While not a primary focus, contribute to client relationship management in critical situations. Collaborate closely with account managers to ensure client satisfaction and revenue growth.

• Innovative Product Development: Oversee the development and launch of new products and services, aligning with market trends and client needs.

Skills and Attributes:

• Strategic Thinking: Ability to develop and execute a long-term vision for the operations division.

• Leadership and Team Management: Strong leadership skills, capable of motivating and guiding a diverse team towards operational excellence.

• Problem-Solving: Proficient in identifying challenges and implementing effective solutions.

• Communication: Excellent written and spoken English, essential for clear and effective communication within the team and in critical client interactions.

• Adaptability: Agile in responding to the evolving needs of the business and market.

• Quality Focus: Commitment to maintaining high-quality standards in all operational aspects.

• Collaborative Skills: Effective collaboration with other departments, particularly with account managers, to ensure cohesive client satisfaction and project delivery.

Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field.

• 3+ years of experience in an operational leadership role within the digital marketing industry in a agency setting.

• Proven track record of managing and improving operational processes.

• Experience in team leadership and development.

• Strong analytical and decision-making skills.

• Familiarity with the latest trends in digital marketing and technology.

• Ability to work under pressure and meet tight deadlines.