Join us as a Customer Support Representative with a focus on our crypto wallet application. We seek individuals with at least 3 years of customer support experience, familiarity with crypto wallets, proficiency in English and Spanish, and a willingness to learn. This role offers a dynamic environment for crypto enthusiasts to contribute to our growing community.
Provide exceptional customer support for our crypto wallet through various channels.
Assist users with account-related inquiries, transactions, and troubleshooting.
Educate customers on wallet features and security best practices.
Collaborate with technical teams to resolve complex issues promptly.
Maintain accurate records of customer interactions and contribute to support resources.
Minimum 3 years of customer support experience, preferably in crypto or related fields.
Familiarity with crypto wallets and blockchain technology.
College education preferred.
Proficiency in English and Spanish.
Strong willingness to learn and adapt to evolving technologies.
Exceptional attention to detail and problem-solving skills.
Flexibility to work varying hours based on customer needs.
If you are passionate about crypto, possess strong customer support skills, and are ready to contribute to our community, apply now!
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You'll receive an interview invite for any company interested.