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As a Help Desk Technician, you play a vital role in addressing day-to-day computer issues and contributing to network maintenance. Successful candidates will possess strong problem-solving skills, be adept at interpersonal interactions, and demonstrate a passion for computing or technology.
Perform desktop and mobile device set-up and troubleshooting.
Configure computer peripherals and set up associated configurations.
Manage email configuration and provide user training.
Conduct light network maintenance.
Offer remote assistance to off-site users.
Knowledge of various Windows, MacOS, iOS, and Android versions from the last 3 years.
Certifications or a Bachelor’s degree in a computer-related field.
Proficiency in using and troubleshooting common software (Google Workspace, Microsoft Office, Chrome, etc.).
Strong problem-solving ability and a willingness to learn from internet resources or team members.
Sense of accountability, resourcefulness, and flexibility.
Ability to travel between different office locations.
Experience with remote software, ticketing systems, or CRM software.
Familiarity with cloud-hosted VoIP systems.
Experience with VLANs, patching, and switching.
Background in customer service with exceptional communication skills.
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