We are a leading Procurement and Accounts Payable Automation platform for mid-market organizations in the USA that help companies with 50-1000 employees reduce their spending with a powerful, flexible, and super customizable Spend Management Platform. It modernizes Finance and Accounts Payable processes enabling companies to work better together, control costs, capture discounts, and reduce errors.

Spend Analytics provide complete visibility throughout the Procure-to-Pay process enabling real-time actionable information that ultimately bolstering organizations’ financial performance.

As a Customer Success & Onboarding Manager, you will help our customers ensure the smooth adoption of our Spend Management Platform including:

1. Setting up new customers

2. Solving problems for existing customers

3. Upselling existing customers

The ideal candidate is a high-energy team player who is passionate about helping customers, who can take responsibility for results, is experienced in accounting, and excels in communication by, phone, email, and web-meeting.

Successful candidates will have the ability to quickly learn new software and communicate those concepts to customers and will be comfortable working in a remote office structure while having a great attention to detail and critical thinking skills.

Skills and Qualifications

• Bachelor's degree in business and/or accounting.

• Excellent written and spoken English skills with a pleasant and straightforward phone and video manner.

• 3 years of experience with B2B Software as a Service business solutions.

• Highly self-motivated and driven.

• Exceptional attention to detail and organizational skills with an analytical and process-oriented mindset. The ability to shift priorities quickly when necessary.

• A customer first mentality with the ability to empathize and build customer loyalty.

• Detailed knowledge of the P2P processes in mid-sized entities an advantage.