Answer Inbound Calls: Respond to incoming calls promptly, providing information and assistance to clients. Log all calls in our CRM and route them to the appropriate departments or team members.
Screen Inbound Emails: Review incoming emails and route them to the respective teams as needed, ensuring timely responses to client inquiries.
Create Work Order Requests: Generate work order requests in our CRM based on information gathered from inbound phone calls and emails. Ensure accuracy and completeness of work orders.
Coordinate Administrative Tasks: Collaborate with existing team members to execute administrative tasks, including data entry, document management, and other support functions.
Appointment Scheduling: Schedule appointments on behalf of our leasing agents for property tours. Coordinate with clients and leasing agents to ensure efficient scheduling.
Outbound Communication: Conduct outbound calls, texts, and emails to clients regarding property updates, projects, and other relevant information, maintaining a high level of professionalism.
Access Coordination: Work closely with internal team members and external clients to schedule access to apartment units, especially when repairs or maintenance work is required.
Fluent in both English and Spanish.
Experience with CRM platforms, Google Suite, Whatsapp, and softphone systems.
Excellent organizational skills with the ability to multitask effectively, managing both calls and computer-based tasks.
Solid project management skills.
A strong sense of responsibility and the ability to stay on top of task lists.
Previous experience in property management is a plus.
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