We are seeking a Marketing Customer Support employee who will play a crucial role in delighting our customers and ensuring their satisfaction. This position will involve assisting with inbound customer inquiries, handling customer calls and inquiries, editing and posting blog posts, managing social media channels, and creating FAQs.
Assist with delighting customers: Respond promptly and professionally to all inbound questions from potential and existing customers, ensuring a high level of customer satisfaction.
Follow procedures and optimize processes: Implement established procedures to assist customers effectively, and contribute to the development of new processes to enhance the customer journey.
Handle inbound customer calls and inquiries: Manage incoming customer calls and inquiries, providing accurate information, resolving issues, and escalating when necessary.
Edit and post blog posts: Review and edit pre-written blog posts for grammar, clarity, and formatting, ensuring they meet our quality standards. Publish the posts on our website in a timely manner.
Manage social media posts: Handle Twitter and Facebook posts, including composing and scheduling engaging content. Respond to comments and replies in a timely and professional manner. Compile frequently asked questions (FAQs) from potential customers and create a comprehensive FAQ document.
Support growth opportunities: As the team expands, assist in overseeing and training new hires, sharing your knowledge and experience to help ensure a seamless customer support experience.
Minimum of 2 years of experience in a marketing customer support or similar role.
Strong familiarity with social media channels and their management, including experience with Twitter and Facebook.
Proficiency in using ConvertKit email software for email marketing campaigns.
Familiarity with Facebook and Google Ads to effectively support customer inquiries and provide relevant information.
Excellent communication and interpersonal skills, with the ability to interact professionally with customers and team members.
Strong attention to detail, ensuring accuracy in editing and formatting blog posts.
Ability to work independently, prioritize tasks, and meet deadlines.
Experience in a customer-facing role, delivering exceptional service and resolving customer issues effectively.
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