This is a remote opportunity to work at US-based logistics consultancy company.
Overview of the role
Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions. Individual should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business with a commitment to productivity and compliance. Ultimately, ensure our operations run smoothly and that people are productive.
Formulate business strategy with others in the executive team
Design policies that align with overall strategy
Implement efficient processes and standards
Coordinate customer service operations and find ways to ensure customer retention
Ensure compliance with local and international laws (e.g. data protection)
Oversee the implementation of technology solutions throughout the organization
Manage contracts and relations with customers, vendors, partners and other stakeholders
Evaluate risk and lead quality assurance efforts
Oversee expenses and budgeting to help the organization optimize costs and benefits
Mentor and motivate teams to achieve productivity and engagement
Report on operational performance and suggest improvements
Education and/or Work Experience Requirements:
10+ years of experience in Operations
Proven experience as Head of Operations, Operations Director or similar leadership role
Familiarity with all business functions including HR, finance, supply chain and IT
Experience with implementing IT systems
Knowledge of data analytics and reporting
Good with numbers and financial planning
Outstanding communication and negotiation skills
Excellent organizational and leadership ability
BSc/BA in Business, Computer Science or other relevant field
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