This is a remote opportunity to work at US-based logistics consultancy company.

Overview of the role

Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions. Individual should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business with a commitment to productivity and compliance. Ultimately, ensure our operations run smoothly and that people are productive.

Job Responsibilities

• Formulate business strategy with others in the executive team

• Design policies that align with overall strategy

• Implement efficient processes and standards

• Coordinate customer service operations and find ways to ensure customer retention

• Ensure compliance with local and international laws (e.g. data protection)

• Oversee the implementation of technology solutions throughout the organization

• Manage contracts and relations with customers, vendors, partners and other stakeholders

• Evaluate risk and lead quality assurance efforts

• Oversee expenses and budgeting to help the organization optimize costs and benefits

• Mentor and motivate teams to achieve productivity and engagement

• Report on operational performance and suggest improvements

Education and/or Work Experience Requirements:

• 10+ years of experience in Operations

• Proven experience as Head of Operations, Operations Director or similar leadership role

• Familiarity with all business functions including HR, finance, supply chain and IT

• Experience with implementing IT systems

• Knowledge of data analytics and reporting

• Good with numbers and financial planning

• Outstanding communication and negotiation skills

• Excellent organizational and leadership ability

• Analytical mind

• Problem-solving aptitude

• BSc/BA in Business, Computer Science or other relevant field