Main Objectives:

• Answer incoming phone calls and text messages

• Respond to text messages by placing outgoing phone calls

• Track data and metrics regarding sales, marketing, and other back-office functions

Qualities & Skills Required:

• Good telephone manners with a clear speaking voice

• Excellent customer care and communication skills

• Confident, approachable, empathetic, and efficient manner

• Ability and motivation to work alone

• Highly organized

Summary:

We are looking for a full-time receptionist who will be the first point of contact for homeowners. This involves answering incoming calls and also placing outgoing calls to incoming web leads. Rapid response time is important for our company to effectively capture incoming leads, so the ability to quickly reply is important. 

This is NOT a “call center” job and no cold calling is required. 

This is a fully remote work-from-home position, and given the nature of the job a quiet, professional setting is required for a successful applicant. 

Core Values:

• Honest & transparent

• Can-do, positive attitude

• Reputation over profits

• Excellent communication

• Superior customer service

Company Overview:

We are a premium roofing company that is committed to serving our community and prides itself in our quality of work and attentive customer service. We hold ourselves and our employees to higher standards, but we also are an exciting place to work at with above-market pay, excellent benefits, and a positive & enthusiastic culture. We believe in treating everyone fairly, from our employees to our vendors to our homeowners, and believe strongly in doing things the right way.