We are building a future where navigating cities is more enjoyable and where public space is better utilized. We build new form-factors of intuitive personal mobility products that reduce pollution and allow the rider to re-establish an intimate connection with their urban environment.
Our product has been covered by Wired, Fortune, New York Post, CNN Business, Hyperbeast and GQ etc. We were also able to receive over 65M views within 3 weeks of product launch on our social media.
Responsibilities:
- Provide a combination of marketing and customer support services for our startup
- Respond to user inquiries and questions via live chat and email
- Offer social media customer support on different platforms such as Facebook, Twitter, and Instagram
- Gather user data, understand user pain points, and relay feedback to management team on the weekly and monthly basis.
- Collaborate with product and marketing teams to ensure user feedback is incorporated
- Participate and contribute in email marketing and website development from customer perspective.
- Build automated flows and overall FAQ across multiple platforms including website, social media, menus, emails.
- Handle various tasks and wear multiple hats to meet company needs.
Requirements:
- At least 3 years of experience in similar customer support roles
- Proficient in ticket systems such as Gorgias, ecommerce platform like Shopify, and Google Sheets.
- Ability to come up with own ideas and work towards high level goals without micromanagement
- Excited to work in a startup environment and enjoy the flexible working environment.
- Passionate about technology hardware product. Knowledge of the mobility industry is a plus
- Proficient in writing in English.
- Comfortable with English verbal communication within the team.