As a Call Center Support Representative, you will be answering calls and taking down claimant's information and filling in intake forms. Being pleasant and friendly to make prospective clients feel welcome and calm is paramount for this role. Fluent English and the ability to perform in a fast-paced environment is essential. 

Responsibilities

• Handle a high volume of inbound customer calls and provide excellent customer service

• Assess customer needs and provide appropriate solutions

• Accurately document customer interactions in our database

• Stay up-to-date on company products and services

• Meet or exceed performance targets for speed, efficiency, and customer satisfaction

• Contribute to continuous improvement efforts within the call center

Requirements

• 1+ years of relevant experience

• High school diploma or equivalent

• Excellent verbal communication skills

• Strong problem-solving and critical-thinking skills

• Experience in a customer service or call center role is a plus

• Ability to work well in a fast-paced, high-stress environment

• Proficiency with computer systems and databases

• Must have high-speed internet

• Must have a home office environment to be able to make calls

• Fluent English- IELTS or TOEFL an advantage

Please provide a short sound clip of you speaking. Please also include your internet speed.